Topics related to: experience
The more you understand how your customers’ minds work, the easier it will be to achieve your business goals.
There's more to customer service than a smile and a thank you. Turn every interaction into a memorable experience for your customers by incorporating basic behavioral psychology.
Section: Features, Sep/Oct 2008
Tags: psychology,
customer service,
mind,
think,
experience,
Gallagher,
D'Ausilio,
brain,
confrontation
Read More »
Good customer service involves more than just setting high standards and being friendly with customers.
Excellent customer service shouldn't be optional-it affects the bottom line of the company. Businesses like Zappos and Green Hills Farms share how they became customer service legends.
Section: Features, Sep/Oct 2008
Tags: Customer service,
experience,
legendary,
Zappos,
Green Hills,
Judd,
Hawkins,
grocer,
shoes
Read More »
For many businesses, the only way to stand out is by creating a unique experience for their customers.
Attention to the little things sends a big message to your customers. Here's how to create a positive experience that leads to customer loyalty.
Section: Features, Sep/Oct 2008
Tags: Customer service,
experience,
details,
CSR,
customers,
relationships,
Tisch,
Gedney,
communication
Read More »
