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Topics related to: etiquette

Don't Feed the Animals

You can have fun at the office holiday party, while keeping your dignity intact.

Make it your goal not to win the Lampshade Award at this year's holiday office party.


Section: Best Diversions, Nov/Dec 2008
Tags: Party, rules, etiquette, Christmas, holiday, behavior, psychology Read More »

The Good, The Bad and The Ugly

There are ways to turn even your most difficult customers into raving fans.

Virtually all small business owners will, sooner or later, encounter customers who prove troublesome. Learn how to keep your cool when customers get hot.


Section: Features, Sep/Oct 2008
Tags: customers, difficult, customer service, conversation, relationships, etiquette, emotions, angry, frustrated Read More »